Our commitments to protect you from malicious members.
Before we catch them, malicious members may create profiles for purposes other than dating: we call these people scammers. We’d like to remind you to be vigilant if you have any suspicions about the real intentions of a person on the site.
A scammer is a person who signed up on the site mostly under a false identity - using hijacked IP addresses as well as specifically created email addresses - for illegal purposes such as poaching customers, extortion, phishing, blackmail, scamming, etc.
Customer poaching The scammer’s goal is to lure users to fraudulent competitor sites. Specifically, scammers contact registered members and offer to talk using another platform or a competitor site. Here is an example of message you might receive: ‘Hi, I found a better dating site, you should join me, my username is xxx’;
Scamming The modus operandi may be as follows: the scammer talks with a registered member and creates an emotional bond with them. The scammer then asks the member for money using an excuse (death in the family, purchase of a plane ticket to meet with the member, etc.).
Blackmail/extortion of money. In this case, the spammer’s approach is more aggressive. The goal is to get users to hand over money by threat or coercion. This can be achieved with messages such as: ‘I know you’re married and you’re on a dating site … give me €500.
Fighting against scammers requires us to allocate a considerable budget towards your safety (moderators, anti-fraud services, powerful technical tools, etc.).
To this end, we provide you with a ‘Report’ link allowing you to report any misuse you may notice on the site. You can find this link on all registered member’s profiles.
Sanctions may include: a warning, temporary suspension or permanent banning of the member.
In addition to these measures, we have put significant effort into developing fraud technical tools.
A unique and internally developed tool was also created to the fight against scammers. It is the result of extensive know-how acquired over the years.
This software, an illicit activity warning system, intervenes at the following four moments:
Human intervention is essential to step up the fight against suspicious profiles and behaviours. For this we rely on two teams:
Customer service & moderation teams
Customer service can be reached by phone at+41225391197
The customer service department has developed specific skills in identifying and deleting scammers’ profiles. The customer service department also handles the technical means of detection.
We defined a Moderation Charter in which our teams can find criteria to use to analyse and possibly delete spammer profiles.
This charter was designed to guarantee maximum user comfort as well as reliability when talking to members.
The charter also reminds members of prohibited content and behaviour and explains how to report illegal content.